WhatsApp drip sequences
Set up multi-step WhatsApp follow-up sequences triggered by lead stage, source, or inactivity. Runs automatically — no manual sending. Configure delay, message template, and opt-out handling from the sequence builder.
Lead assignment rules by geography
Auto-assign incoming leads from IndiaMART, 99acres, Facebook Lead Ads, and other sources to the right rep based on city or pin code. Configure rules under Settings → Lead Assignment.
Stage-based follow-up reminders
Automatic follow-up tasks are created when a lead moves into a specific pipeline stage. Telecallers get reminded without managers manually intervening — configure per-stage defaults under Pipeline Settings.
Quick-reply templates in WhatsApp Inbox
Save common replies as shared templates and send them in two taps from the team inbox. Available to all agents on the same number — no copy-pasting from notes.
IndiaMART lead sync — now every 5 minutes
Lead pull interval reduced from 15 minutes to 5 minutes on all Growth and Pro plans. Faster sync means your team reaches new enquiries before competitors who are still waiting on 15-minute cycles.
Mobile call recordings are now searchable
Search call recordings by lead name, phone number, or date range directly from the mobile app. Managers can pull up any recorded SIM call without scrolling through the full activity timeline.
Facebook Lead Ads — duplicate suppression race condition
Fixed an issue where two webhook deliveries for the same lead within 200 ms could both create records before the deduplication engine ran. Duplicates are now suppressed correctly on first delivery.